Parkville, MO HVAC & Plumbing Services

Ramon is great. Very friendly and knowledgeable. Thank you.

Honest and knowledgeable. Thank you

Very polite and mindful of the situation. Good explanation of the problem. Worked quickly to acquire and install a furnace without notice.

Great effort in getting the install quickly. Polite and courteous.

Rob did a great job! He was extremely personable, friendly, polite and very thorough. He showed me evidence of my plumbing issue and walked me through it all explaining very thoroughly step by step-which I appreciate since I prefer to be educated about services that are required. He is a great asset to have to be the “face” of the company to homeowners.

Service tech Cornelius was very thorough with attention to detail. He was professional from start to finish.

Cornelius went about and beyond for us! Appreciate that Nick came out to make sure everything went well for us too! Very pleased with our service!!

Ramon was friendly, courteous, knowledgeable and efficient.

Ren was polite and got the job done in the time frame she stated when she arrived.

Scott McKinley is the reason my system has had so many issues and several thousand dollars of necessary repairs even though it is only 5 years old. He sold us the complete system in 2019 which was apparently too big for our houses ducting. Which lba only told us was the problem last year and which we needed to pay even more to mitigate Now we need the heat exchanger replaced on the furnace which seems all part of the initial screw up on hvac sizing At the time of working on enlarging the duct work, I let the technicians know I was unhappy with Scott’s lack of expertise or understanding and really didn’t want to interact with Scott again. Last week we had the yearly inspection for the AC and Ren identified pinholes and cracks in the furnace heat exchanger so we scheduled someone to come out for a follow up Then Scott shows up for the follow up. I can understand if he’s the closest person to me geographically but I had already noted I was unhappy with the experience and presumed it would not be Scott ever again. Onto the specifics of the follow up: Scott looked initially at the furnace and noted water damage to which I responded along the lines yes the water damage is because you installed a system that was too big for our ducting causing the static pressure issues to which Scott a very non committal answer. He continues his inspection and comes out with “so do you want me to quote you a new unit” It seems Scott hadn’t even reviewed Ren’s report. I informed him that he was there to confirm the cracked heat exchanger and get the warranty moving along for that part. He went back to my furnace blaming Ren for not including enough information (unlikely since ren showed me the photos she had taken as evidence of the pinholes) Scott comes back and says we can do a warranty on the heat exchanger but that the labor will be $3798. Way overpriced, but at this point I want to be done with Scott and done with LBA in general

Ren was helpful.

Ramon was terrific! He was friendly, courteous and always had a smile on his face! And he asked me about my experience with LBA and was actually interested in my answer - or he’s a great actor, but I don’t think so. Thanks Ramon!

Was fixed quickly & was a good tech.

Tyler did an great job!

David was friendly, knowledgeable, thorough and efficient. He explained fully what he did, why he did it and the results of his examination of my system.

As part of the package that I purchased with LBA, I received a furnace inspection. The tech who arrived was on time and friendly. However, he did not tell me that he would be drilling a hole into my flue as part of it. My home is 20 months old equipped with several CO detectors. He did not discuss this with me as I would’ve told him not to drill into anything. Next, he discovered a pressure sensor on my furnace was malfunctioning and was determining whether it was a maintenance issue or a technical one. As he was explaining the problem to me he then proceeds to examine the flue termination outside. This port has a fine grade on it. He explained that he wanted to cut the flue to inspect the inside of it for deceased rodents. At that point I told him that the grate installed with the unit precludes any animals from getting in and that he was not to cut into my flue any longer. I explained to him that he could use a camera to look into the hole he already bored out without permission. At that time he contacted his supervisor which told him to stop the maintenance altogether. Not only did the tech not provide me with the component that was broken on the unit, but then forged my signature on the maintenance form. I will not use LBA again for any services.

Service tech was thorough and respectful in explaining findings.

Careful review of inspection's findings

Excellent Service

Larry was awesome! Very thorough and explained everything.

Excellent service from friendly tech!

Top notch quality serviceman👌. Does the job as it should be done start to finish.

Nick did a beat job of identifying our problem. I couldn’t’ justify the cost to clean the vents with the possible improvement.

Very knowledgeable.

They we here most of the day yesterday and we thought things were fixed on an air conditioning unit. They installed it 3 years ago. It’s under warranty but we had to pay $800 for labor. The morning after supposed fix we realized it’s still not working correctly. Called them to come back out today but they said could not come out for two more days. The issue should have been fixed correctly the first day! We were lead to believe it was. We asked to speak to a manager on call and we were told there was none on the weekend. It is unacceptable.